Category: Staying Connected

  • What is a modem?

    What is a modem?

    • A modem takes the signal sent by your provider, usually via a cable, and converts it into an internet connection
    • You can save money by buying your own modem, rather than renting it
    • Often resetting your modem can solve connection issues

    A modem is a critical part of how you get online. It connects directly to the cable coming into your home from your provider (such as Spectrum, AT&T etc) and turns it into an internet connection you can use to go online. It’s usually a fairly bland black plastic box with just a couple of lights on the front.

    However, in almost all cases, your modem will also need to be connected to a second box, called a router. The router actually takes this ‘raw’ internet signal and turns it into your home Wi-Fi network so all your various devices can connect.

    In simple terms, the modem is rather like the raw power supply coming into your home from your electricity company. The router is akin to the breaker box that gives the various power sockets in your home power.

    How to reset your modem

    If you’ve got a problem with your internet connection, one of the first things you should do is reset your modem. Although this differs from model to model, it usually involves either pressing a small reset button on the back of the box, or simply unplugging it, waiting a few seconds and plugging it back in.

    Should you rent or buy a modem?

    Most internet firms will try and rent you a modem when you sign up for service. However, often you can save money by buying your own, so it’s well worth investigating this.

    Modems tend to be very straightforward devices you’ll simply plug in once then forget about, so it’s not always essential to upgrade them as often as your router, for instance.

    However, not all modems work with all providers, so you’ll need to check with your provider to see what modem you can buy. Your provider will usually have a page listing all the compatible modems. Here are the pages for Spectrum

    One box to rule them all

    Many providers offer a combined modem and router, which can make life easier. However, they usually offer this at a monthly fee. Some providers, such as Xfinity, will even force you to use their box.

  • What is a router?

    What is a router?

    • A router is the box that gives your home Wi-Fi
    • It connects the internet connection coming into your home to your computer, phone or other device
    • Router can either have a wired connection or a wireless connection

    A router is a key piece of kit in getting you online.

    It takes the internet signal from your internet provider, via another box called a modem, and lets multiple devices, including phones, laptops and TVs, all get online.

    The router has a big role to play in how fast your home. Routers usually have two types of connection – wired and wireless. Wired is faster, but wireless is far more convenient (as you don’t need a wire…). Many people only use the wireless connection, but if you’re struggling with steaming, for instance, it many be worth buying a cable (called an ethernet cable) to connect your TV directly to your router.

    Mesh routers

    If you’ve got a big house, or an older house with lots of stone walls, covering the whole place in Wi-Fi can be a nightmare.

    The solution is usually something called a mesh network. This is effectively a network of usually 2-3 routers that can talk to each other and work together to cover your home.

    They’re super simple to setup, and we’d recommend trying either the Amazon eero mesh WiFi router or the Google Nest WiFi Router 2 Pack.

    Wired vs wireless connections

    Using a wired connection will always be faster and more reliable. But, you’ll need to run a physical cable between your router and the device you want to connect.

    This isn’t always convenient, but for devices where connection speed is critical – your TV, for instance, it can be worth buying a cable (called an ethernet cable) to connect to the internet – streaming high definition video needs as high an internet speed as possible.

  • How to run a Zoom class

    How to run a Zoom class

    Taking your classes online and learning how to run a Zoom class can be a scary thought – but it’s actually quite simple.

    There are two ways to do it – running a meeting, or running a webinar.

    In general, it’s probably best to run your session as a webinar.

    Zoom actually has a really great video you can watch below, where the firm walks you through all of the options available.

    What you’ll need – a Zoom account

    The first thing you’ll need is a Zoom account. You can sign up to a Basic, Pro, or Business plan depending on what you need.

    Basic plan: This plan is free but with some limits, which include a maximum of 40 minutes for your online classes. Bearing in mind people are often late, and the first few minutes is always checking everyone is set up, this means that realistically you’ll only be able to run 30 minute classes.

    Pro plan: This is the plan most private firms use. It allows you to run classes up to 24 hours long, and have up to 100 attendees including the instructor. 

    Business plan: This is for big classes of over 100 people. With this plan, you can put your own brand on the Zoom video portal. If this important to you, go for it!

  • The tech for seniors that can help while isolating

    The tech for seniors that can help while isolating

    Daniel Miller, a Professor of Anthropology at UCL, explains how tech for seniors can help during isolation. If you’re choosing a device for a senior, read our comprehensive guide.

    Social isolation is hardly a new experience for many older people. If there is one silver lining to the current pandemic it may be that people of all ages are now in a position to gain empathetic insight into what was already daily life for many older people living on their own.

    At the same time, this crisis is seeing people rapidly search for and create online solutions to enable them to work, access education and socialise.

    For older people, adopting a digital social life may not come so easily. This may be more so the case for the elderly in the UK. In research for my book The Comfort of People, I found that loneliness was exacerbated by a tendency for English people to meet and chat in public domains, such as pubs and shops. However, they rarely visit each other’s private homes. As a result hospice patients whose mobility had declined tended to become particularly isolated.

    Facebook and webcams

    Several practical suggestions arose from this research. Firstly I observed that the rise of digital technologies has democratised digital creativity and ingenuity. It was often the visiting grandchildren who came up with neat ideas to help their grandparents find ways of coping with practical problems through new technology.

    Secondly, with the proliferation of new media, people had particular preferences. For example, they might be comfortable with a webcam, but only if you texted first so they had time to prepare themselves.

    A curious phenomenon was Facebook. Facebook has become of more of interest to older people who enjoy the facility for sharing family photographs and news.

    The problem is now more about how to keep young people involved so that they post the content older people enjoy, such as pictures of what they are up to.

    If there is one silver lining to the current pandemic it may be that people of all ages are now in a position to gain empathetic insight into what was already daily life for many older people living on their own.

    The wider research suggested that a real benefit of social media was how people used it to express a very English sensibility. Social media allowed them to get back in contact with more extended family and friends, while still keeping them at a distance.

    More generally, research by the medical anthropologist Tanja Ahlin, found that the frequency of communication rather than the content matters to older people. Just knowing that friends and family want to be in touch makes people feel cared for.

    This research also saw the beginning of what has become a hugely important response, which is that when people fall ill, friends and relatives create WhatsApp groups to support them.

    Tech for seniors: Extending WhatsApp

    tech for seniors
    In Japan, older people enjoy communicating more visually through pictures and stickers. Laura Haapio-Kirk/ASSA, Author provided

    Those findings have since been built upon by a new research project in digital anthropology, which focuses upon how older people use smartphones around the world.

    This has found that there has been a steep rise in care at a distance through the smartphone. In places such as China and Japan older people are making considerable use of visual media such as stickers and short videos. They find these warmer and able to express a wider range of emotions which may sometimes be difficult to put into words.

    What makes smartphones smart is not just the technology, it is also the extraordinarily diverse and ingenious ways that people find to employ them. In line with this, we have just published a 150 page manual on how people can use WhatsApp for health purposes, based on observing such schemes in Brazil. Despite the recent proliferation of specialist health apps, it is generally much better to find a way to use platforms that are becoming familiar to older people, such as WhatsApp. Even if they are not quite as functional, they are far more likely to be actually used.

    We also noticed that young people tend to be impatient when helping older people learn new technologies, often making adjustments themselves rather than actually teaching the skill. So patience is key.

    Older people want support, but they also care greatly about autonomy and dignity. It is better to help cultivate and respect the ways they already use new media, building upon these, rather than impose novelty at this time.

    But perhaps the key to helping older people in social isolation is not so much the content, or the medium, but the frequency of communication and your availability.

    This post on tech for seniors first appeared on The Conversation

  • How to stay connected during social isolation

    How to stay connected during social isolation

    Jonathan Kanter, Director of the Center for the Science of Social Connection, University of Washington and Adam Kuczynski, a PhD Student at the Department of Psychology, University of Washington, explain how to stay connected with social isolation.

    This article first appeared on The Conversation.

    To fight the spread of coronavirus, government officials have asked Americans to swallow a hard pill: Stay away from each other.

    In times of societal stress, such a demand runs counter to what evolution has hard-wired people to do: Seek out and support each other as families, friends and communities. We yearn to huddle together. The warmth of our breath and bodies, of holding hands and hugging, of talking and listening, is a primary source of soothing. These connections are pivotal for responding to and maximizing our survival in times of stress.

    Priority number one is to follow the recommended social distancing guidelines to control the virus. The cure is definitely not worse than the disease – experts’ projections of disease spread and mortality without strong intervention make this clear.

    But as with any pill, there are side effects. As psychological scientists at the University of Washington’s Center for the Science of Social Connection, our lab studies social connectedness, why it is important and how to maximize its benefits. Our clinical and research experiences help us understand the side effects of social distancing and suggest strategies for addressing them.

    Human beings are social beings

    In times of stress and illness, being deprived of social connection can create more stress and illness. People who are lonely have higher levels of the hormone cortisol, an indicator of stress; show weaker immune responses to pathogens; and are at increased risk for premature death. Isolation can lead to depression, suicidal thoughts and other clinical conditions.

    For those who must be quarantined because they are infected with the virus, this research has one important implication: Depriving the sick of social connection and physical closeness unfortunately may make it harder for them to defeat infection. For example, lonely college students respond more weakly to influenza vaccinations than do non-lonely students.

    There are other costs. Loneliness makes people feel more vulnerable and anxious in social interactions. An official mandate to socially distance and isolate may increase what psychologists call intergroup anxiety, the natural threat and distrust people feel when interacting with those who are different.

    People may circle the wagons around themselves and those they perceive as like themselves – those with whom they share a common identity – while excluding everyone else. The recent travel restrictions play into these very human fears, and could exacerbate impulses to blame and stigmatize others as the source of this crisis. These fears fuel negative and inaccurate stereotypes of others, rather than cultivating connections to a larger human community that is suffering together.How to stay connected du

    Social isolation: Reach out and connect

    While social distancing and isolation are in effect, there are things everyone can do to mitigate their downsides.

    Now is the time to reach out to friends and family and connect with them however you can. Let people know how much you care about them. While live human connection is best, a phone call, with a real voice, is better than text, and a videochat is better than a phone call.

    We believe such social technology-faciliated connections will aid all of us in staying as healthy as possible during this time. Although research on this is not comprehensive, we think it’s valuable to use social technology to mitigate the effects of loneliness and isolation for those who are sick.

    What you say when connecting also matters. If you are stressed and upset, talking about your feelings can help. You may or may not feel better, but you will feel less alone. If you’re on the receiving end of this kind of sharing, resist the impulse to dismiss, debate or tell the other person not to worry. Your task is to listen and convey that you understand their feelings and accept them. This process – one person sharing something vulnerable, and the other responding with understanding and care – is the basic dance step of good, close relationships.

    Human touch is also vital for well-being. If you are distancing with people who are close to you and healthy, don’t forget the positive impact of a gentle hug, or holding someone’s hand. Safe, mutually consenting physical touch leads to the release of oxytocin. Sometimes called the “love hormone,” oxytocin helps regulate your fight or flight system and calms your body in times of stress.

    For those who are untouchable because they’re sick with COVID-19, affectionate therapy dogs may provide measurable benefit. (As of this writing, WHO guidelines suggest pets are safe.)

    Social isolation: Things you can do

    Other actions can help boost your and others’ well-being as you’re adapting to a world of social distancing.

    1. Embrace others

      Embrace others, figuratively. Be aware of your tendency to circle the wagons around your group. Importantly, even though it doesn’t always feel this way, you’re not born with a fixed group that you trust and fixed groups that you distrust. These feelings and associations are flexible and change with context. Imagine, for example, who feels safe and familiar to you when at work versus at a family dinner versus at a football game. Now is the time to expand how you define your group identities. This is a global pandemic. Human beings are in, the coronavirus is out.

    2. Be generous

      The practical side of this idea of expanding your identities is an encouragement to be generous, broadly speaking. Giving to others in times of need not only helps the recipient, it enhances the giver’s well-being, too. If you feel compelled to go to the grocery store to stock up on toilet paper, consider checking in with people you know who are more vulnerable and see what they might need. Give them some of that toilet paper. Help others around you, including neighbors you may not know well, people with whom you don’t usually feel a sense of kinship and people experiencing homelessness. Doing so combats the impulse to build walls. It puts you in touch with the better angels of your nature, and gives these angels voice and purpose.

    3. Breathe

      Finally, remember to breathe. In this moment, with all the stress and anxiety, many people feel overwhelmed and disconnected. But you’re still here and those around you are in this chaos with you, too. A few conscious, gentle breaths can restore that connection, slow your mind and give you clarity, at least for a moment or two.

    This coronavirus crisis may not end soon. Things may get worse. As people hunker down, the negative side effects of social distancing and isolation will shift and evolve. What feels manageable today may not feel manageable tomorrow.

    As psychologists, we are concerned that the lack of social connections, increased stress, disruptions and losses of livelihoods and routines will tip some people toward depression. We are concerned about increased family conflict as people are forced to navigate unusual amounts of time together, many in confined spaces.

    Flexibility is adaptive. Building a foundation of healthy coping, maintaining awareness of the side effects of our necessary societal changes, and staying connected to our values and to each other are imperative. Human beings have great capacity for empathy and caring in times of suffering. Maintaining social distance doesn’t need to change that.